Why ParagonWhy Paragon? The Best Thinking in Relocation would only be a tagline if it were not for the exceptional results our clients have grown to expect from us.
The main difference between Paragon and other relocation providers is our fundamental belief that our clients are all different, and that each of their transferring employees should be treated as individuals.
Customer-Focused Business Philosophy
We hire smart, experienced staff members who are committed to customer service and the relocation business. Our employees recognize issues before they become problems, redundancies before they become costs, and take a proactive approach to creating solutions that make a difference in the way your program operates. Our people are empowered to make changes, driven to succeed and passionate about achieving the best results.
Worldwide Reach/Local Touch
We recognize that our clients want products and services in place to meet their unique needs, provided by professionals with significant expertise in the relocation industry. We believe that globalization demands two capabilities: the ability to gather the best thinking from around the world, and the resources to then deliver solutions locally. With worldwide service delivery, a vast base of intellectual capital and leading technology, we have built a professional services company capable of achieving these important goals.
Independence
Our strategic partnerships with our global business alliance partners (suppliers) provide us with the advanced knowledge and value-added services that directly benefit our clients.
We have established partnerships with best-in-class companies all over the world. Today, our reach extends to nearly 120 countries. Most importantly, we have selected and retained supplier/partners based solely on their ability to deliver the highest quality service, at a competitive price and terms that are advantageous to our clients.
Technology - We're Always a Step Ahead
We were the first to provide live web access to our clients, and are currently in our fourth generation of PRISM (Paragon Relocation Information System Manager), a real-time fully integrated technology system.
Single-Point-of-Contact Service
A Relocation or Global Assignment Consultant is appointed as the single point-of- contact to work with the transferring family throughout the relocation or global assignment process. This approach fosters true ownership and accountability for the move with one Consultant who is empowered with the tools and operational latitude to make decisions that best serve the needs of the transferring employee.
Metrics
At Paragon we implement continuous measurement of all of our services and processes. Service evaluations are sent at the conclusion of each employee move and at the end of each at-post year for global assignments to measure our success and/or better understand areas requiring improvement. Process mapping is used to develop specific metrics so that we can measure the timing of events to best facilitate the relocation process.
True Partnership
We are actively engaged with our clients; we see them as partners to our mutual success and we strive to be viewed in the same light. Through a combination of all the reasons listed above, our clients view Paragon as part of their corporate family. We keep our clients informed of changes and try to keep their programs ahead of the curve so that they can avoid foreseeable changes in the economy, legislation or individual relocation challenges. To measure the level of commitment, we administer a client customer survey every six months with contacts and users at our client companies. The survey measures our service, billing accuracy, partnership and value.
Interested in learning more? Click here.
